The Beaulieu visitor attraction is now reopened and visitors are invited to explore both our indoor and outdoor spaces. To help you plan your visit, we've compiled a list of frequently asked questions for your assistance.
Do I need to book again if I already have an attraction admission ticket?
Yes, we require all visitors to pre-book their visit in order to ensure the site does not become overcrowded. You should have received an email from us explaining the procedure for booking your visit using your valid booking reference. If you haven't, please email email@example.com with your name and booking reference.
We have a Gift Aid pass from our previous visit, can we use that?
Yes, the Gift Aid scheme is related to the National Motor Museum Trust charity, which means it is only valid for the National Motor Museum element of the attraction. If you wish to visit the rest of the attraction, an upgrade pass will need to be purchased. You will still be required to pre-book in order to ensure the site does not become overcrowded.
I have a complimentary ticket for the Beaulieu attraction, can I now use that?
Yes, holders of complimentary tickets can now use these. Those with an expiry date of 31st March 2020 have been extended to the end of July 2020 to allow them to be used. Please call ahead on 01590 614646 to check availability on the day you wish to visit.
Can I use my Historic House Association membership discount?
Yes, you are now able to use your Historic House Association membership to get a 20% discount off the on the day prices. This isn’t available online and therefore we ask you to call ahead on 01590 614646 to check availability on the day you wish to visit.
Can I use my Caravan & Motorhome Club discount?
Yes, members of the Caravan & Motorhome Club will be notified of a new discount code that can be used to pre-book tickets online. Alternatively, you can call ahead on 01590 614646 to check availability on the day you wish to visit.
What about other discount or complimentary entry schemes?
We are now accepting the following discounted or complimentary entry schemes, the Museum Association, Blue Peter Badge, the British Motorcycle Charitable Trust and the Blue Light Card. Unfortunately, these cannot be pre-booked online, so please call ahead on 01590 614646 to check availability on the day you wish to visit
Can I change the date of my visit?
Please carefully consider and select the date and time of your visit before booking as in line with our terms and conditions tickets cannot be refunded or exchanged for a different date once booked. See Tickets offer a Booking Refund Protection plan at the point of sale which you may wish to consider, but please read the plan terms and conditions before purchasing.
How will the car parks operate?
We are confident that with a limited number of visitors on-site each day, we will have ample car parking space to allow visitors to park safely. We ask you to park sensibly allowing a 2m distance between you and the neighbouring car, and that if parking next to a car arriving or departing at the same time, that you give each other time and space.
Is the new adventure play area, Little Beaulieu open?
Yes, Little Beaulieu reopened for younger visitors on Monday 27th July. Find out more here
Are the toilet facilities open?
We have two sets of toilets open for visitors, one beneath the Brabazon Restaurant and the other near to the Abbey Domus. The facilities will be monitored and cleaned regularly for your safety. Please use the hand sanitising stations before entering, wash your hands for a full 20 seconds, and sanitise again upon leaving.
Will we be able to buy food and drink onsite?
We are delighted to let you know that those visiting will also be able to buy takeaway hot and cold drinks, snacks and ice creams from the Brabazon Cafe. From 4th July, an indoor and outdoor seated service will be available in the Brabazon Restaurant.
Can we bring our own picnic?
You are very welcome to bring your own picnic to enjoy during your visit. There will be areas marked out for picnicking on the site map. A number of picnic benches will be dotted around at safe distances for your use, or you can bring a picnic blanket and find a shady spot to relax. We have opened our beautiful Parkland to give you much more space. We ask that you do not use any form of BBQ and dispose of your rubbish in a bin. Picnics cannot be consumed on the outdoor seated areas of the Brabazon Restaurant.
I am a member of Beaulieu 100 or a Friend of the National Motor Museum Trust. How do i book tickets?
If you are a member of the Beaulieu 100 or a Friend of the National Motor Museum Trust, you will still be required to pre-book tickets here. Once you have selected your arrival date, please select your type of membership from the drop-down menu.
What other safety and hygiene measures will you be taking to make me feel safe on my visit?
We have developed a Visitor Safety Promise, which can be read here.
Are visitors required to wear face-coverings during a visit?
From Saturday 8th August, visitors will be required to wear a face-covering if they wish to enter any of our indoor spaces. (Excluding the Brabazon Restaurant)
What if I become worried onsite by seeing others not adhering to the rules?
We will have members of staff out and about on-site, but you can call a supervisor at any point on 01590 614646.
If I become unwell before my visit what should I do?
Please do not visit if you feel unwell with any symptoms of COVID-19 or have come into contact with anyone who may have symptoms. If this is the case and you have paid for your ticket, we will refund your purchase and hope to see you when well again. If this is the case, please email firstname.lastname@example.org.
Ready to book your visit?
If you cannot find the answer to your questions, please email the Beaulieu team who will be happy to help.