Open today:
10am-5pm
01590 612345
Go to checkout Basket £0.00
View basket (0)

Terms & Conditions

Access and use of this website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.

By using the website, you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Beaulieu Enterprises Ltd and the customer will exist once an order has been accepted, processed, dispatched and received.


Company Details

This site is owned by Beaulieu Enterprises Ltd which is a private limited company, registered in England (company no. 00152186) with its registered office at John Montagu Building, Beaulieu, Brockenhurst, Hampshire, SO42 7ZN.


General Terms & Conditions of Sale

1. VAT

All prices include VAT and are subject to change up to the point of purchase.

2. Ownership

Tickets remain the property of Beaulieu Enterprises Ltd.

3. Refunds / Resale

Beaulieu Attraction and Event tickets may not be exchanged nor money refunded once purchased. They are not for resale by the end user, are non-refundable and have no cash value. Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.

4. Online User Account

You will be prompted to create an account when purchasing tickets and/or exhibitor space via the website. We collect certain personal information from you during the purchase process (for example your name, email address, payment address and details). All such information is held on secure servers. Beaulieu Enterprises Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. Under the terms of the data protection act, you may request for your account to be closed and your record removed at any time by emailing shop@beaulieu.co.uk.

5. Payment Processing

We use Sagepay as our external payment provider for online transactions at beaulieu.co.uk. We require the billing address of the payment card you use so that we can pass this to Sagepay, who check the address against the cardholder's details for security purposes. We don't store the payment card details on our server. Sagepay requires that you provide your payment card details to process the transaction. This is done on a secure Sagepay server and data passing between beaulieu.co.uk servers and Sagepay are encrypted using 128bit SSL (Secure Sockets Layer).

6. Marketing permission

When you purchase online at beaulieu.co.uk you will be given the option to receive information from Beaulieu Enterprises Ltd by email about news, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that the appropriate box is ticked as you go through the checkout process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by clicking the 'unsubscribe' link at the bottom of a promotional email, or by e-mailing us at visit@beaulieu.co.uk.

7. Access to the Beaulieu Attraction and Events

The management reserve the right, in combination with any other statements or directives which may be displayed at the event or complex, to:

  • Refuse admission of the ticket holder to the site.
  • Request the ticket holder to leave the site and take appropriate measure to enforce such a request.
  • Cancel, curtail, abandon the event or close the complex for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the management's discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.

8. Photography

Vehicles (and by association, vehicle owners) participating in Beaulieu Events and members of the general public visiting the Beaulieu attraction in general may be photographed or filmed. These images (moving and still) will be used for promotional and commercial purposes and therefore may appear in our and other printed publications, in the media, on video, on websites or social media or all of the above.  They may also be used by third parties promoting our events and the Beaulieu attraction on our behalf.  Beaulieu will not be liable for making any payment or consideration for the use of such imagery or film footage to individuals or owners of vehicles included in these images.  If you do not wish, or you do not wish for your vehicle, to be photographed and the images to be used for the purposes previously stated, you must make this clear in advance of the event or immediately on arrival at the attraction to a member of the Beaulieu Team, providing details of yourself and or vehicle make, model and registration number.

Whilst Beaulieu welcomes visitors to take their own still images and film whilst at the attraction and associated car parking and other related parkland and grounds, or an event, these should be for personal use only and not for commercial resale without the prior consent of Beaulieu. All commercial photography requests must be emailed to pr@beaulieu.co.uk prior to attending the attraction or an event.

The use of unmanned aerial vehicles or drones by visitors for film and photography purposes whilst on the Beaulieu attraction car parking and other related parkland and grounds is strictly prohibited.


Beaulieu Attraction E-ticket Terms & Conditions

1. The attraction e-tickets are sent out as one e-ticket per order to your email address for you to print and bring along with you. If you are unable to print your ticket, you may present it via a smartphone.

2. The e-ticket is valid from the day after purchase. An e-ticket allows one-day entry to the attraction and is valid for one year from purchase.

3. When a family ticket is presented, all members of the group must enter at the same time.

4. Tickets not used by the expiry date shown will not be extended or replaced under any circumstances.

5. If you are eligible to and have Gift Aided your payment then you agree to abide by the rules and regulations of that scheme as they apply at the Beaulieu complex. Terms and conditions of the Gift Aid pass are available here.


Beaulieu Event E-ticket Terms & Conditions

1. Online event tickets are sent out as one e-ticket per order to your email address.

2. You must print this ticket and bring along with you to the event.

3. All visitors covered by the e-ticket must arrive together. Multiple copies of the e-ticket are not permitted.

4. Please note: e-tickets will be scanned and validated on arrival at Beaulieu. Beaulieu Enterprises Ltd reserves the right to charge the original purchaser for any duplicate e-tickets used to fraudulently gain entry to the attraction or an event.


Beaulieu Event Exhibitor Booking Terms & Conditions

1. Your event exhibitor booking is non-transferable and is not for re-sale.

2. Online orders will be processed within five working days by the Beaulieu Events Team.

3. Stand Spaces are not guaranteed. We will try to accommodate where possible requests for specific stands but offer no guarantees. Your allocated stand number will be communicated to you after our stand allocation process 6-8 weeks before the event.

4. Our exhibitor booking refund policy is as follows: to receive a part refund, exhibitors must notify the events office on 01590 614614 as soon as possible if they wish to cancel. All passes must be returned before a refund will be accepted and processed. Refunds are as follows

- Cancellation 30 DAYS+ of the event = 10% administration fee deducted - Cancellation less than 30 days but more than 7 days = 30% administration fee deducted. - Cancellation less than 7 days before event = No Refund Given

5. You are agreeing to sell products that are applicable to the event.

6. By booking exhibitor space for a Beaulieu event you are agreeing that you will fit within your stand space and will have enough vehicle and exhibitor passes to cover your booking needs.

Supercar Weekend E-ticket Terms & Conditions

1. Online event tickets are sent out as one e-ticket per order to your email address.

2. You must print this ticket and bring along with you to the event.

3. All visitors covered by the e-ticket must arrive together. Multiple copies of the e-ticket are not permitted.

4. Please note: e-tickets will be scanned and validated on arrival at Beaulieu. Beaulieu Enterprises Ltd reserves the right to charge the original purchaser for any duplicate e-tickets used to fraudulently gain entry to the attraction or an event.

5. Beaulieu make reasonable efforts to supply goods, services, demonstrations, events and / or attractions as advertised but reserve the right to vary or withdraw as follows to deal with circumstances or issues beyond Beaulieu’s reasonable control. a. the cars on display (Where it is possible to replace them we will use reasonable endeavours to obtain as similar a vehicle as practicable in the circumstances); b. the content of any displays or attractions; c. the holding of any demonstration run, cavalcade or any other entertainment; d. the content and design of any goods; e. the scope of any services at any time at their sole discretion: and f. any other aspects of the Event and / or attraction; and in the event of any material change, we will use reasonable endeavours to give the Customer as much notice as reasonably possible of the change on the basis that, once notified, the Customer will be free within a defined period notified at the time to choose between accepting the change or exercising a right to cancel with a full refund of any advance payment.

6. Without prejudice to the rights of Beaulieu under clause 5, if Beaulieu cannot supply any goods or services ordered by the Customer, Beaulieu reserve the right to offer goods or services of a similar, equal or superior quality or value at no extra cost.

7. In such case if the Customer does not wish to accept the alternative goods or services offered by Beaulieu the Customer may cancel the order and require any money paid to Beaulieu in respect of that order to be refunded (but, for the avoidance of doubt, this right to cancel and to a refund does not apply to tickets for any day of the Event, even if there has been a variation or withdrawal under any circumstances so long as that is as a result of circumstances beyond the reasonable control of the Beaulieu, including, without limitation, the replacement of any exhibit(s) by any other exhibit(s).

8. Tickets are non-transferable and not for resale. If a ticket is resold or transferred for profit or for commercial gain (including as part of a promotion or prize) without the authority of the Event Organiser it will become void and the holder may be refused entry to or ejected from the Venue. Illegible tickets shall be void.

9. The ticket is purchased for the Event. The date of the Event / programme are all subject to change including alterations to the advertised details. If this happens then the Suppliers are not obliged to refund your money or exchange tickets.

10. Beaulieu Enterprises Limited (including officials, marshals, rescue, medical, security, other staff), participants, traders and drivers, are not responsible for any loss, damage, death, serious injury or disability howsoever caused, to you to the maximum extent permitted by law (except in the case of death or personal injury caused by negligence of the above parties).

11. Child VIP tickets are only available if the child is accompanied by a paying VIP adult.


Share this page

Join the Beaulieu newsletter

For all the latest offers & happenings here...

Notice:

This website would like to remind you that your browser is out of date, for a better experience please upgrade.