Terms & Conditions

National Motor Museum entrance

Access and use of this website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.

By using the website, you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Beaulieu Enterprises Ltd and the customer will exist once an order has been accepted, processed, dispatched and received.


Company Details

This site is owned by Beaulieu Enterprises Ltd which is a private limited company, registered in England (company no. 00152186) with its registered office at John Montagu Building, Beaulieu, Brockenhurst, Hampshire, SO42 7ZN.


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General Terms & Conditions

Attraction E-ticket Terms & Conditions

Event E-ticket Terms & Conditions

Event Exhibitor Terms & Conditions

Conditions of Website Use


General Terms & Conditions of Sale

1. VAT

All prices include VAT and are subject to change up to the point of purchase.

2. Ownership

Tickets remain the property of Beaulieu Enterprises Ltd.

3. Refunds / Resale

Beaulieu Attraction and Event tickets may not be exchanged nor money refunded once purchased. They are not for resale by the end user, are non-refundable and have no cash value. Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.

4. Online User Account

You will be prompted to create an account when purchasing tickets and/or exhibitor space via the website. We collect certain personal information from you during the purchase process (for example your name, email address, payment address and details). All such information is held on secure servers. Beaulieu Enterprises Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. Under the terms of the data protection act, you may request for your account to be closed and your record removed at any time by emailing shop@beaulieu.co.uk.

5. Payment Processing

We use Sagepay as our external payment provider for online transactions at beaulieu.co.uk. We require the billing address of the payment card you use so that we can pass this to Sagepay, who check the address against the cardholder’s details for security purposes. We don’t store the payment card details on our server. Sagepay requires that you provide your payment card details to process the transaction. This is done on a secure Sagepay server and data passing between beaulieu.co.uk servers and Sagepay are encrypted using 128bit SSL (Secure Sockets Layer).

6. Access to the Beaulieu Attraction and Events

The management reserve the right, in combination with any other statements or directives which may be displayed at the event or complex, to:

  • Refuse admission of the ticket holder to the site.
  • Request the ticket holder to leave the site and take appropriate measure to enforce such a request.
  • Cancel, curtail, abandon the event or close the complex for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the management’s discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.

7. Photography

Vehicles (and by association, vehicle owners) participating in Beaulieu Events and members of the general public visiting the Beaulieu attraction in general may be photographed or filmed. These images (moving and still) will be used for promotional and commercial purposes and therefore may appear in our and other printed publications, in the media, on video, on websites or social media or all of the above.  They may also be used by third parties promoting our events and the Beaulieu attraction on our behalf.  Beaulieu will not be liable for making any payment or consideration for the use of such imagery or film footage to individuals or owners of vehicles included in these images.  If you do not wish, or you do not wish for your vehicle, to be photographed and the images to be used for the purposes previously stated, you must make this clear in advance of the event or immediately on arrival at the attraction to a member of the Beaulieu Team, providing details of yourself and or vehicle make, model and registration number.

Whilst Beaulieu welcomes visitors to take their own still images and film whilst at the attraction and associated car parking and other related parkland and grounds, or an event, these should be for personal use only and not for commercial resale without the prior consent of Beaulieu. All commercial photography requests must be emailed to pr@beaulieu.co.uk prior to attending the attraction or an event.

The use of unmanned aerial vehicles or drones by visitors for film and photography purposes whilst on the Beaulieu attraction car parking and other related parkland and grounds is strictly prohibited.


Beaulieu Attraction E-ticket Terms & Conditions

1. The attraction e-tickets are sent out as one e-ticket per order to your email address for you to print and bring along with you. If you are unable to print your ticket, you may present it via a smartphone.

2. The e-ticket is valid for the selected date of purchase only. An e-ticket allows one-day entry to the attraction.

3. When a family ticket is presented, all members of the group must enter at the same time.

4. Tickets not used by the expiry date shown will not be extended or replaced under any circumstances.

5. If you are eligible to and have Gift Aided your payment then you agree to abide by the rules and regulations of that scheme as they apply at the Beaulieu complex. Terms and conditions of the Gift Aid pass are available here.


Beaulieu Event E-ticket Terms & Conditions

1. The event e-tickets are sent out as one e-ticket per order to your email address for you to print and bring along with you. If you are unable to print your ticket, you may present it via a smartphone.

2. All visitors covered by the e-ticket must arrive together. Multiple copies of the e-ticket are not permitted.

3. Please note: e-tickets will be scanned and validated on arrival at Beaulieu. Beaulieu Enterprises Ltd reserves the right to charge the original purchaser for any duplicate e-tickets used to fraudulently gain entry to the attraction or an event.

4. If the event is unable to take place due to Government advice, we will happily issue you with a full refund or transfer your ticket to the new event date (if applicable)


Beaulieu Event EXHibitor Terms & Conditions

1. Your event exhibitor booking is non-transferable and is not for re-sale.

2. Online orders will be processed within five working days by the Beaulieu Events Team.

3. Stand Spaces are not guaranteed. We will try to accommodate where possible requests for specific stands but offer no guarantees. Your allocated stand number will be communicated to you after our stand allocation process 6-8 weeks before the event.

4. Our exhibitor booking refund policy is as follows: to receive a part refund, exhibitors must notify the events office on 01590 614614 as soon as possible if they wish to cancel. All passes must be returned before a refund will be accepted and processed. Refunds are as follows

– Cancellation 30 DAYS+ of the event = 10% administration fee deducted
– Cancellation less than 30 days but more than 7 days = 30% administration fee deducted.
– Cancellation less than 7 days before event = No Refund Given

5. You are agreeing to sell products that are applicable to the event.

6. By booking exhibitor space for a Beaulieu event you are agreeing that you will fit within your stand space and will have enough vehicle and exhibitor passes to cover your booking needs.


Beaulieu GIFT VOUCHER E-ticket Terms & Conditions

  1. 1. Gift vouchers are sent out via email and cannot be sent out via direct mail. Gift vouchers can be printed or may be presented via a smartphone.

2. Gift vouchers are valid for one year from purchase and cover the admission to all that Beaulieu has to offer including The National Motor Museum, World of Top Gear, Palace House & Gardens, Little Beaulieu, Beaulieu Abbey, The Secret Army Exhibition and unlimited rides on the monorail. Gift vouchers cannot be used for Event Participant tickets or Exhibitor packages.

3. Gift vouchers that are not used by the within one year of purchase will not be extended or replaced under any circumstances.

4.  Gift vouchers are not eligible to gift aid.

5. Gift vouchers cannot be exchanged or resold for any monetary value.

6. Gift vouchers cannot be used for Event Participant tickets or Exhibitor packages.

7. Gift vouchers cannot be used for BBC Gardeners’ World Spring Fair or Beaulieu Supercar Weekend.


BBC GARDENERS WORLD SPRING FAIR 2024 Booking Terms & Conditions

1. This ticket is not refundable.

2. This ticket cannot be exchanged, transferred, or resold for commercial gain.

3. Visitors will not be allowed admission to the attraction without a valid ticket.

4. For the safety of visitors to the attraction, Beaulieu Enterprises Ltd (BEL) reserve the right
to refuse admission, and may, on occasions conduct security searches.

5. Please check all your tickets on purchase, as mistakes cannot always be rectified.

6. BEL reserve the right to alter or vary the content or timing of the whole or any part of the
visit experience due to circumstances beyond their reasonable control without being
obliged to refund or exchange tickets.

7. BEL cannot accept responsibility for any loss or damage to personal property brought to
the attraction.

8. Visitors may be filmed or recorded for broadcast or security purposes during their visit.

9. If you have any queries regarding your Advance Ticket order, please contact SEE Tickets via their Live Chat facility or telephone Beaulieu on 01590 612345.


PODCAST & DAX OFFER TERMS AND CONDITIONS

  1. 1. These discount codes are valid from 6th June 2024 to 21st July 2024, inclusive.
  2. 2. These discount codes entitle the bearer to a 10% discount on the purchase of advance general admission tickets to Beaulieu.
  3. 3. The discount applies only to online advance general admission tickets. It is not valid for group tickets, annual passes, special events, or any other ticket
  4. 4. These discount codes cannot be combined with any other offer, discount, or promotion.
  5. 5. These discounts cannot be applied to previous purchases and cannot be redeemed for cash or used to purchase gift vouchers. Only one discount code may be used per transaction.
  6. 6. These discount codes are non-transferable and may only be used by the individual who received it.
  7. 7. Beaulieu reserves the right to amend these terms and conditions or to terminate the discount code promotion at any time without prior notice.
  8. 8. Any misuse of the discount code, including but not limited to duplication, sale, or transfer, will result in the cancellation of the discount and potential blocking of future promotional use.

By using the discount code, you agree to comply with these terms and conditions.


CONDITIONS OF WEBSITE USE

1. COPYRIGHT/TRADEMARKS

Unless otherwise stated, the copyright and other intellectual property rights in all material in this site, including photographs and graphical images, is owned by Beaulieu Enterprises Limited or an associated entity. You are permitted to print or download extracts from this site on the following basis :

  • Use of documents and related graphics on this site is for information and non commercial or personal use only; any copies of these pages saved to CD or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use.
  • No documents or related graphics on this site are modified in any way.
  • No graphics on this site are used separately from accompanying text.
  • No part of this site may be reproduced or stored in any other web site or included in any public or private electronic retrieval system without prior written permission.
  • Any rights not expressly granted in these terms are reserved.

2. ACCESS

Whilst we endeavour to ensure that this site is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.

Access to this site may be suspended temporarily and without notice.

3. LIABILITY

Whilst we endeavour to ensure that the information on this site is accurate, we shall not be liable for any damages arising from the use of or inability to use this site, or any information contained in it, or from any action or decision taken as a result of using this site or any such information.

We accept no responsibility for the content of any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided therein.

4. GENERAL

By accessing any part of this site, you shall be deemed to have accepted these terms in full.

These terms shall be governed by and construed in accordance with English Law.