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Accessibility

Beaulieu is committed to providing the best possible access for every visitor.

The majority of the Beaulieu attraction is fully accessible and the site frequently audited by independent access experts.

As certain buildings are listed, we are unable to undertake alterations that would undermine their historical integrity. In these cases, our accessibility trained staff will be happy to offer visitors with restricted mobility a substitute viewing experience or assist in the facilitation of their visit.

Visitors with disabilities (or their carers) are encouraged to download our Access Statement, which describes in detail the facilities and services we offer across the attraction as well as key information to help you plan your visit.


WHEELCHAIR HIRE & MOBILITY IMPAIRMENTS 

We offer free hire of manual wheelchairs and electric scooters, subject to availability. There are 9 manual wheelchairs and 5 electric scooters available. It is advisable to book these in advance by calling 01590 614646 between 10:00am - 5:00pm. Please note that to ensure the safety of visitors, the use of personal customised mobility vehicles is at our discretion.

A DVD tour is available to show the upper floors of Palace House, views from the Monorail and the Wheels ride for people who cannot access these areas. Speak to a member of staff for more information.

VISUAL & hearing impairments 

Large print visitor information is available on arrival, or can be downloaded here. There are induction loops in key areas of the attraction, and transcripts available to supplement the content of film and video presentations where these are unavailable. Touch tours of Palace House are also available by prior arrangement.

Parking & Toilets

There are a number of wider parking spaces for Blue Badge holders adjacent to Visitor Reception. There are three sets of disabled toilets across the site.

Guide Dogs

Assistance dogs are welcome and can be used to access all areas of the site, although they are not permitted to ride the Top Gear simulator. Visitors wishing to bring a working dog onto the Monorail should first seek assistance from a member of staff.

Your Feedback

We welcome all visitor comments regarding accessibility as we continue to look for ways to improve the experience for future visitors. Dedicated accessibility feedback forms are available from Visitor Reception.


access queries

If you have any queries regarding our facilities and services ahead of your visit please contact us on 01590 614646 or email visit@beaulieu.co.uk.

 


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