We are aware that some visitors are currently experiencing issues receiving their etickets. Please rest assured that if you have not received your etickets, our team in visitor reception will be on hand to help on arrival. 

I’ve lost my annual gift aid ticket. What should I do?

We can re-issue your gift aid pass at a cost of £20 per pass. Please note we require seven days notice for production of duplicate passes. Please call 01590 612345 for more information.