What happens if I can no longer attend the event?

We advise all participants to pre-book their tickets online before they visit to help speed up any queues. Tickets will be available to purchase on the day, but we ask that card payments are used where possible.

Please note, participant tickets are per person and tickets must be purchased to cover all occupants of a vehicle.

You will not receive a pdf attachment with your confirmation email; your tickets can be downloaded by clicking the “Download e-tickets” button within your confirmation. This opens up individual tickets per person.

You can benefit by purchasing our Early Bird participant tickets which are on sale until 23:59 28th February 2027. To get your Earlybird discount please use the code EARLYCP27 at checkout. Please visit the participant tab for further ticket information and to buy tickets.

Advance prices end at 23:59 on 5th June. From 6th June, prices match the on-the-day rate.

If your participant vehicle has broken down or you have since sold your vehicle, but you would still like to visit, then you are able to pay an upgrade fee on the day of the event in our Visitor Reception. As participant tickets are only valid if arriving in a Custom or American vehicle, there is an upgrade fee required, which will be the difference from your participant ticket to the advanced general admission. Please bring your participant tickets with you on the day. Parking will be in the visitor car parks. Tickets are otherwise non-refundable and non-transferable as per our Terms & Conditions of sale: Terms & Conditions | Beaulieu, New Forest

If you need to change your vehicle to another relevant vehicle, please update us with your new vehicle details by emailing us: [email protected]

Please make sure you state your booking reference and the event that you are attending.

If you no longer have a relevant vehicle, please see above FAQ.

All participant tickets are per person and all persons arriving in a vehicle must be covered by a ticket or purchase a ticket on arrival.

As we capture advance vehicle information, we do ask that you make separate orders for persons attending in different vehicles where possible.

Our Custom and American event is due to take place without capacity limits in place, as such tickets should not sell out. To benefit from our advanced ticket prices and to avoid any disappointment on the day, we advise you to pre-book your tickets online in advance. Please visit the Custom and American event page for further ticket information and to buy tickets.

No, once an order has been placed, we cannot add additional persons to a booking. You can place a new order for participant tickets for any guests arriving in your vehicle, please enter the same vehicle details as the original order. You will need to show multiple sets of tickets on arrival covering all persons arriving in the vehicle.

Tickets will also remain on sale online on the day of the event and additional tickets can be purchased online or on arrival until admission closes at 2pm.

Yes, tickets will remain on sale online on the day of the event and additional tickets can be purchased online until admission closes at 2pm. Please ensure that everyone arriving in your vehicle has a ticket. We will take card payments on the day but advise purchasing in advance.

All participants will have their ticket scanned on arrival. This can be printed to speed up arrival or can be shown on a mobile phone or tablet. Please ensure you have downloaded your ticket in advance of arriving at Beaulieu in case of network connection issues on arrival.

The annual Gift Aid pass is not valid at the Custom and American event for visitors or participants. If you would like to enter as a participant in a relevant vehicle, you will need to purchase participant tickets for each person within the vehicle. The Gift Aid annual pass is not valid as a participant entry.

Yes, your Custom & American ticket includes entry to the Beaulieu attraction.

Yes, we will have entertainment on our stage throughout the day.

Participants can arrive from 8:30am until 2pm. The entrance for participants is through our main entrance, off the B3056. On arrival, please follow the signs for participants and directions of our parking stewards to ensure you arrive at the participant entrance to enable you to display your vehicle within the event. Anyone arriving prior to 8.30am will be held in one of our visitor car parks until entry commences.

Vehicles can leave at any point during the day but please note that once you leave you will not be able to re-enter the event and attraction. Your tickets do include entry into all of the Beaulieu attraction from opening at 10am until closing.

Our prize giving will take place at approx. 3.30pm and we recommend remaining until after this time in case you have been selected as one of the top 3 vehicles.

Please note: We do ask for vehicles not to leave during peak arrival time of participating vehicles as two entry lanes may be in operation.

This event is open to all custom cars, American classic vehicles and custom motorcycles. The vehicle must have visible customisations rather than mechanical or performance-based upgrades to be eligible to display as a customised vehicle.

If you are unsure, please email us at [email protected] with your vehicle details.

Please note: if you arrive on the day in a vehicle that does not qualify for the event, you will be directed to park within the visitor car parks and enter as a visitor through our visitor reception, an upgrade fee will apply.

The majority of our parking for event vehicles is on grass within the Beaulieu attraction. There is limited hard standing spaces available, and we cannot guarantee where you will be parked on the day.

Yes, you can enter on the day as a participant with your membership card, tickets do not need to be pre-booked. Please make sure you also bring your membership card with you on the day. The usual allowance of tickets applies to NMMT passes.

Yes, you can enter on the day as a participant with your membership card, tickets do not need to be pre-booked. Please make sure you also bring your membership card with you on the day with your tickets. The usual allowance of tickets applies to B100 passes.

You will be able to purchase food and drink from the outdoor catering units as well as the onsite Brabazon restaurant.

You are very welcome to bring your own picnic to enjoy during your visit. A number of picnic benches will be dotted around for your use, or you can bring a picnic blanket and find a shady spot to relax. We ask that you do not use any form of BBQ and dispose of your rubbish in a bin.

If the event cannot go ahead, we will contact all ticket holders to let them know and advise on the next steps we will take with their booking.