We are pleased to announce the return of Hot Rod and Custom in 2021 on 20th June. For those planning on visiting us, we’ve compiled a list of frequently asked questions for your assistance.
Is Hot Rod & Custom Show going ahead in 2021?
Yes, our Hot Rod & Custom show will be going ahead on 20th June. We have implemented a number of new elements to ensure that the event takes place in a Covid-19 secure way and all restrictions and advice is being adhered to.
I rolled my ticket over from the cancelled event in 2020, what do I need to do?
If you chose to rollover your booking from the cancelled event in 2020 to this year’s event, then you should have already received an email from us detailing what steps you need to do in order to attend the event this year. If you have not received this information please contact us at email@example.com
What will happen if the event is cancelled?
If the event cannot go ahead, we will contact all ticket holders to let them know and advise on the next steps we will take with their booking.
Can I turn up and pay on the day?
Sorry, but at this time we require all participants and visitors to pre-book their tickets in order to ensure the site does not become overcrowded and to protect both our staff and you from handling payment transactions on the day. Tickets will be available on a first come first served basis in advance online.
Anyone arriving without a ticket will be turned away as a participant on the day. Visitor tickets may be sold on the day if space permits. Please note, participant tickets are per person and tickets must be purchased to cover all occupants of a vehicle.
Do I need to check-in with my NHS Track and Trace App?
Yes, every person over the age of 16 must check-in using the QR codes and the NHS Track and Trace App or by visiting our Event Control and completing a track and Trace form.
Will tickets sell out?
Tickets will be limited in availability based on the capacity restrictions in place at the time of the event. This may mean that tickets will sell out and we apologise for any disappointment this may cause.
Can I buy an extra ticket on the day for an additional visitor or passenger?
Sorry, but no tickets will be sold on the day and we will not be able to sell extra tickets to additional visitors or passengers on the day so please make sure your tickets cover all persons within a car or visiting.
If space permits, tickets will remain on sale online on the day of the event and can be purchased from here.
Do I need to print my ticket?
Yes, under current circumstances we ask that all participants and visitors print their tickets so these can be handed in to the team on the entrance gate so that for yours and their safety any contact is kept to a minimum. We will have measures in place to avoid any direct contact.
What time can I arrive?
Participants can arrive from 8:30am until 2pm. The entrance for participants this year has changed, please use our south entrance off Palace Lane, B3054.
Visitors must choose an arrival time when purchasing their tickets, from 9:30am to 1pm, allowing you a 30 minute slot to arrive. Visitors must use our main museum entrance off B3056.
Can I use my Friends of the National Motor Museum Pass?
Due to the limits on the number of tickets, NMMT pass holders will need to phone the Events Office on 01590 614614 to pre-order tickets as long as space permits. There will be no entry on the day for NMMT pass holders without tickets. The usual allowance of tickets applies to NMMT passes. Visitor Tickets can be booked online here.
Can I use my B100 pass?
Due to the limits on the number of tickets, B100 pass holders will need to phone the Events Office on 01590 614614 to pre-order tickets as long as space permits. There will be no entry on the day for B100 pass holders without pre-booked tickets. The usual allowance of tickets applies to B100 passes.Visitor Tickets can be booked online here.
Will I have access to the Beaulieu attraction?
Yes, your ticket includes entry to the Beaulieu attraction. There are capacity limits for indoor spaces so please bear in mind that you may have to queue to visit certain areas such as the National Motor Museum.
Are the toilet facilities open?
Our parkland toilets will be open for participants and visitors, social distancing queuing and measures will apply based on guidance at the time of the event. We will also have the usual two sets of toilets open for visitors, one beneath the Brabazon Restaurant and the other near to the Abbey Domus.
All facilities will be monitored and cleaned regularly for your safety. Please use the hand sanitising stations before entering, wash your hands for a full 20 seconds, and sanitise again upon leaving.
Will we be able to buy food and drink onsite?
You will be able to purchase food and drink from an outdoor catering unit as well as the onsite Brabazon restaurant. Please note: the Brabazon restaurant will be operating with Covid-safety measures in place at the time of the event.
Can we bring our own picnic?
You are very welcome to bring your own picnic to enjoy during your visit. A number of picnic benches will be dotted around at safe distances for your use, or you can bring a picnic blanket and find a shady spot to relax. We ask that you do not use any form of BBQ and dispose of your rubbish in a bin.
What other safety and hygiene measures will you be taking to make me feel safe on my visit?
We have developed a Visitor Safety Promise, which can be read here.
If I become unwell before my visit what should I do?
Please do not visit if you feel unwell with any symptoms of Covid-19 or have come into contact with anyone who may have symptoms. If this is the case and you have a ticket to the event, please email firstname.lastname@example.org as soon as possible and the events team will be able to deal with your booking for you.