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Christmas at Beaulieu

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Get ready to sparkle and shine!

Find the answers to some of your most common questions below. If you can't find the answer to your query here, please contact our dedicated Christmas at Beaulieu helpline on 0844 995 1364 (calls cost 7p per minute plus your network access charge).


General

What is Christmas at Beaulieu?
Christmas comes to Beaulieu for the very first time. The tree-tops will glisten as the gardens and buildings shimmer with seasonal sparkle. There’s something for everyone as the one mile illuminated path winds its way through the grounds in a magical after dark experience. Greeted by the sights and sounds of Christmas, wander beneath unique tree canopies drenched in seasonal colour.

When is it on? 
Friday 23 - Sunday 25 November. Thursday 29 November - Sunday 2 December. Friday 7 - Sunday 9 December. Wednesday 12 - Sunday 16 December. Thursday 20 - Monday 24 December.

What are the times? 
4:45pm, 5:00pm, 5:30pm, 6:00pm, 6:30pm, 7:00pm, 7:20pm, 7:40pm & 8:00pm. Christmas at Beaulieu takes place after Beaulieu has closed to the public at 4.00pm. Gates then open for Christmas at Beaulieu at 4.45pm and close at 10.00pm.

Where does it take place? 
The trail begins and ends at the Visitor Reception of the National Motor Museum, Beaulieu.

Who is it suitable for?
Christmas at Beaulieu is suitable for a wide range of ages – to be enjoyed equally by groups of all ages or family members to enjoy together.

Should I arrive in advance of my visit time?
No, you only need to arrive at Beaulieu at your chosen visit start time.

Where does the trail start?
The trail will start from the Visitor Reception which is clearly signed from the car parks.

Can you take photos on the trail?
You are able to take photos and we encourage you to share these on twitter, facebook or instagram with the hashtag #christmasatBeaulieu.

 

What else is on offer?

Can I buy food and drink? Which restaurants will be open?
The Brabazon Restaurant will be open for hot food and drink. In addition, there will a number of seasonal food and drink outlets serving seasonal hand-held food, catering also for younger visitors. Hot chocolates, mulled wine, roasted chestnuts will also be on offer. Visitors can also toast marshmallows at a purpose-built fire pit. On selected evenings a two-course Christmas meal can be booked in the Beaulieu Abbey Domus Restaurant. This can be booked online.

What shopping facilities are there?
The main Beaulieu gift shop will be open during the hours of the event.

 

Tickets

Have a query about your ticket booking?
Please contact the dedicated Christmas at Beaulieu helpline via 0844 995 1364 (calls cost 7p per minute plus your network access charge) or you can email them via christmastrails@seetickets.com or use the LIVE Chat feature on their dedicated customer service page, https://christmasatbeaulieu.seetickets.com/customerservice.

When do tickets go on sale?
Friday 8 June.

Where can I buy tickets?
You can buy advance tickets online or by calling SEE tickets on 0844 995 1364 (calls cost 7p per minute plus your network access charge) up to midnight the day before your visit. Advance tickets can also be bought in person at the Visitor Reception.  On the day tickets will be available via SEE Tickets up to midday, and then in Visitor Reception on arrival.  We recommend that you check availability on the website before setting off for Beaulieu.

Do I have to book in advance?
Yes, we recommend early booking to guarantee your preferred date and time. Each timed entry has a maximum capacity and the early evening and weekend slots are likely to be extremely popular.  Tickets will be available on the night in Visitor Reception.  We recommend that you check availability on the website before setting off for Beaulieu.

How much do tickets cost?
Ticket prices can be found in the 'Tickets' tab of this webpage. Parking costs £6.50 per car and must be purchased in advance. All tickets are subject to a single transaction charge. For tickets booked via SEE tickets there is a £2 per transaction for print at home tickets, £2.50 for tickets sent by first class post. Charges may vary by agent.

Why is there a transaction fee?
Christmas at Beaulieu is an event that requires the infrastructure of a provider such as SEE Tickets and as such the £2 booking / ticketing fee covers these costs. A booking fee is now standard practice for concert and event tickets when using platforms such as SEE Tickets.

When does the on the day ticket price start?
On the day prices apply from 00.01 on the day of your visit.

Can I book a ticket on the day?
Yes. You can book on the day tickets from this website up until midday. There will also be tickets available from the Visitor Reception on the night. We recommend that you check availability on the website before setting off for Beaulieu.

How many people is a family ticket?
The family ticket is valid for 2 adults and 2 children.

Is my ticket for Christmas at Beaulieu valid for entry during the daytime?
No, however joint tickets can be purchased allowing you access to Beaulieu in the daytime and Christmas at Beaulieu in the evening.

If I am delayed and miss my slot can I join a later slot?
Yes, we will accommodate you on the next slot but please be aware of the last entry times.

I have tickets for the last slot but am late - what are the last entry times?
Last entry for ticket holders is 8.30pm. Unfortunately there can be no admittance after these times.

I have booked the wrong date. Can I transfer my ticket to another date?
No. We have tried to make it very clear on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking as we are not able to offer exchanges or refunds once tickets have been purchased.

I have lost my ticket? What can I do?
Beaulieu, RGL and its ticketing partners See Tickets and Ticketmaster are unable to offer refunds/duplicates on unwanted/lost tickets.

Can I leave tickets for collection?
If you're leaving tickets for collection by other members of your party please leave these at the Visitor Reception. Tickets for collection will be available from 4.30pm on the day of your visit. The National Motor Museum, Beaulieu take no responsibility for tickets left for collection.

Can I use my gift aid pass?
No, Christmas at Beaulieu is a separate event and is therefore not covered by the Beaulieu Attraction Gift Aid annual pass.

Can I use my Friends of the National Motor Museum Trust pass for the evening?
No, Christmas at Beaulieu is a separately charged evening and you will need to buy tickets.

 

Groups

I would like to arrange a group visit to Christmas at Beaulieu – is there a group rate for this?
There is a group rate of 10% off groups of 15+. Please contact SEE tickets for group bookings on 0844 995 1364.

 

Practical questions about the trail

How long is the trail?
The Trail is 1 mile long or approximately 1700m. We recommend allowing at least 90 minutes for the trail, but you are welcome to stay as long as you like until the event closes at 10pm.

Are there toilets on the trail?
There are toilets at the restaurant at the beginning of the trail and near to the Father Christmas performance from the Beaulieu veteran bus.

Can you take dogs on the trail?
No, dogs are not permitted on the trail. Only guide dogs and registered assistance dogs are permitted on the Christmas at Beaulieu trail.

What is the route for the trail?
The trail will start at the Visitor Reception, move through a festive village to the Abbey. After leaving the Abbey the trail will continue through the formal gardens to the front of Palace House. The trail will then continue along the riverside path to the National Motor Museum, returning to the Visitor Reception.

Is the trail covered?
No - all visitors are reminded that this is an outdoor event and the weather may be inclement. Please wear appropriate outdoor clothing and footwear. We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.

Is the trail dark?
In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency – this should not be used unless it is necessary.

 

Parking

Where can I park at Beaulieu?
Parking will be in the visitor car parks and must be bought in advance. Please book online or call SEE tickets on 0844 995 1364.

What is your post code
SO42 7ZN

Is there a dedicated drop-off & pick up area?
No

Why is there a parking charge?
Why are you charging for parking when normally it is free?  We are working with external event producers, Raymond Gubbay Ltd, who are responsible for other Christmas trails around the country including Christmas at Kew and Christmas at Blenheim Palace. As such, the event infrastructure and organisation is very different to a standard Beaulieu event. The car park charge covers the cost of both car parking marshals to assist customers, as well as lighting across the visitor car parks, that would normally be in darkness at this time of year.  But you don’t charge for parking at the Fireworks event.  The Christmas at Beaulieu event is a bigger event across 20 evenings from late November to late December. Capacity for parking and entry to the trail will be limited on each evening to ensure visitors can safely access and enjoy the event. Due to this different approach and the event infrastructure recommended by our experienced partners, we are introducing the parking charge. There will be traffic control measures in place to ensure the roads around the attraction remain safe and we would not recommend walking along unlit roads or footpaths at night-time.

 

Access Provision

Do you have parking spaces for disabled people?
Yes, there are spaces available in the disabled car park alongside the main Visitor Reception for blue badge holders. A parking fee is still applicable and a pass can be purchased either online or via the telephone.

Is the illuminated trail accessible for wheelchair users?
Pathways suitable for wheelchairs join all the sites within the Beaulieu attraction, however, some of the garden and riverside paths are constructed of hoggin and/or gravel. Please note some areas staged on grass are generally accessible from gravel or hoggin roadways.

Can I bring my own mobility scooter?
Yes. We also offer free use of manual wheelchairs and a limited number of electric scooters. These must be booked in advance by calling 01590 614 646 between 9:30 – 17:00.

Will there be white strobe lighting?
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

 

Cancellation/Inclement Weather

What will happen if the weather is bad? Will the trail be cancelled?
Inevitably bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date/time. No refunds will be offered simply if the weather is inclement. If the decision is to taken to cancel, it will be made at 2pm on the day and bookers will be notified by email. Ticket holders for the evening in question will be offered an alternative date/time. Customers will be contacted by their ticket agent with details of how to reschedule. Customers are advised to check the website: If the event is cancelled by us due to bad weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. If we are not able to offer visitors an alternative night, we can also offer tickets for the following year. Failing this, refund will be offered. Where a refund is due, the ticket must be returned within 28 days of the event due date. The transaction fee is not refundable under any circumstances.

 

Sustainability

Light Pollution
The trail will be architecturally lit by experienced lighting designers who have developed sensitive ways of working through heritage and landscape settings over the last 7 years. Responding to the natural darkness of sites is key to the success of these events. The best visual work is sensitive to light “competition” and the brightness of one light source relative to another. We therefore take advantage of the environmental darkness to reduce the overall brightness of our lighting interventions, and allow ample space within our audience experiences for people’s eyes to attune to the darkness, then to allow them to appreciate the sights and sounds of the natural environment as a contrast to, and context, for our artistic efforts. We try to avoid continuous lighting of trails and paths, and will only use audience area lighting where it is absolutely necessary for reasons of public safety.

Noise Pollution
Sound installations are created to provide atmosphere and a sense of feeling for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.

Fuel Usage
Fuel for power generation will be kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate.

Is it not quite wasteful having all these lights on at night? Is this illuminated trail sustainable?
Consideration for the event’s sustainability has been built into the planning process for the delivery of this event, the end result of which we hope will be to inspire and engage new and existing visitors. Our trail designers, Culture Creative, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings. Specific attention is given to power, and where possible we are using mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units will be used where appropriate on the trail. Culture Creative’s design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts. Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety. Christmas at Beaulieu is an event presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will on occasion cover difficult terrain particularly during inclement weather. In these circumstances there will be additional steward support available for assistance.

 

Organisers

Who is it organised by?
Beaulieu are working in conjunction with entertainment promoter Raymond Gubbay Ltd who are well established for producing concerts and live events throughout the UK. They have also co-produced the highly successful Christmas at Kew, Christmas at Blenheim, Christmas at the Botanical Gardens, Christmas at Museum Gardens and Christmas at the Botanics illuminated light trails. Christmas at Beaulieu has been developed in collaboration with Culture Creative, producers of trails that celebrate the heritage and landscapes of stunning locations across the UK. They have previously worked with English Heritage, the National Trust, Forestry Commission, and the National Trust for Scotland.

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